Man with Van Chinatown Terms and Conditions of Service
These Terms and Conditions set out the basis on which Man with Van Chinatown provides removal, transport and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or organisation requesting the services of Man with Van Chinatown.
1.2 Company means Man with Van Chinatown, providing man and van, removal, delivery, and related services.
1.3 Services means all removal, transport, packing, loading, unloading, and related activities carried out by the Company.
1.4 Goods means all items handled, packed, transported, or stored by the Company on behalf of the Client.
1.5 Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van removal and delivery services, including domestic moves, small office moves, collection and delivery of items, and related loading and unloading of Goods.
2.2 The Company may also provide packing assistance and limited furniture disassembly and reassembly, only where this has been agreed at the time of booking.
2.3 The Company does not provide specialist removal services for items requiring dedicated equipment, such as large industrial machinery, heavy safes, or specialist installations, unless expressly agreed in writing in advance.
2.4 The Company reserves the right to refuse to transport any Goods that are unsafe, illegal, inadequately packed, or which the driver reasonably believes may cause damage, injury, or delay.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys accepted booking channels. By making a booking, the Client confirms that they are legally entitled to enter into a contract for the Services.
3.2 When making a booking, the Client must provide accurate and complete information, including the collection and delivery addresses, access details, number of floors, presence or absence of lifts, parking restrictions, the nature and quantity of Goods, and any items of unusual size, weight, or value.
3.3 Any quotation provided by the Company is based on the information supplied by the Client. If the information is inaccurate or incomplete, the Company may adjust the quotation or impose additional charges.
3.4 A booking is only confirmed once the Company has accepted the booking request and, where required, received any applicable deposit or pre-payment. The Company may decline a booking at its discretion.
3.5 The Client is responsible for arranging suitable parking at both collection and delivery addresses, including any permits or permissions required. Any fines, penalties, or additional charges incurred due to inadequate parking arrangements may be charged to the Client.
4. Quotations and Prices
4.1 Quotations are usually provided based on either an hourly rate or a fixed price. The basis of the quotation will be stated at the time it is given.
4.2 Quotations are valid for a limited time period as stated at the time of issue. After this period the Company may revise the quotation.
4.3 The Company reserves the right to adjust the price if:
(a) the Client amends the booking details
(b) there are delays outside the Companys control, such as waiting for keys, delays in gaining access, or traffic incidents
(c) additional services are requested on the day
(d) there are access issues, additional floors, or unusual difficulties not disclosed at the time of booking.
4.4 Congestion charges, tolls, parking charges, and similar fees incurred while carrying out the Services may be added to the final price where applicable.
5. Payments
5.1 The Client agrees to pay all charges for the Services in accordance with the payment terms provided at the time of booking.
5.2 The Company may require full or partial payment in advance, or a deposit to secure the booking. Where payment is to be made on completion, it is due immediately upon completion of the Services.
5.3 Payment must be made using one of the accepted payment methods as notified by the Company. The Company is not obliged to accept cheques or other non-standard methods of payment.
5.4 If payment is not received when due, the Company reserves the right to:
(a) withhold release of Goods until payment is received
(b) charge reasonable interest and administrative fees on overdue sums
(c) suspend further services for the Client until all outstanding amounts are settled.
5.5 All prices are quoted exclusive of any applicable taxes unless expressly stated otherwise.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by giving the Company notice through the accepted communication channels.
6.2 The Company may apply cancellation charges depending on when notice is received:
(a) If cancellation occurs more than a specified period before the scheduled start time, any deposit paid may be refundable or transferable, subject to the Companys then current policy.
(b) If cancellation occurs on the day of the scheduled move or within a short notice period, the Company may retain all or part of the fee or deposit to cover lost time and costs.
6.3 If the Client wishes to change the date, time, or scope of the Services, the Company will endeavour to accommodate the request but cannot guarantee availability. Changes may result in an adjusted quotation or additional charges.
6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other operational issues. In such cases, the Company will seek to agree an alternative date or provide a refund of any pre-payment for services not provided, but will not be liable for indirect or consequential losses arising from such cancellation or postponement.
7. Client Responsibilities
7.1 The Client is responsible for:
(a) ensuring that Goods are properly packed, secured, and ready for transport unless packing services have been agreed
(b) clearly labelling fragile items and providing specific handling instructions
(c) ensuring access to the property, including keys, codes, permits, and removal of any obstacles
(d) supervising the move or appointing a responsible adult representative to do so
(e) checking the vehicle is empty at the end of the job to ensure no items have been left behind.
7.2 The Client must not ask the Company to transport Goods that are prohibited or hazardous, including but not limited to flammable materials, explosives, illegal goods, live animals, or perishable items that require specialist handling.
8. Waste and Disposal Regulations
8.1 The Company is not a licensed waste carrier and does not provide waste disposal services unless this has been specifically agreed and complies with applicable regulations.
8.2 The Client must not present items for removal that are classified as waste, rubbish, or refuse unless the Company has agreed in advance to remove such items and they can be lawfully transported and disposed of.
8.3 Hazardous waste, such as chemicals, paint, asbestos, gas bottles, and similar materials, will not be removed under any circumstances.
8.4 Where the Company agrees to remove items for disposal, the Client confirms that they have the legal right to dispose of those items and that they are not hazardous. Any associated disposal fees may be charged to the Client.
8.5 The Client shall indemnify the Company against any fines, penalties, claims, or costs arising from the unlawful or improper disposal of items where the Client has misrepresented the nature of the Goods or requested disposal in breach of regulations.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
9.2 The Companys liability for loss of or damage to Goods is limited to a reasonable amount in proportion to the price paid for the Services and the value of the Goods, subject to any specific insurance arrangements agreed in writing.
9.3 The Company will not be liable for:
(a) loss or damage arising from the Clients failure to adequately pack, secure, or protect items
(b) damage to furniture or items that require disassembly or reassembly, where this has been carried out at the Clients request without original instructions or specialist tools
(c) loss or damage to fragile items such as glass, mirrors, china, ceramics, or electronic equipment unless they have been professionally packed or specifically declared and agreed
(d) any indirect, consequential, or purely economic losses, including loss of profit, loss of opportunity, or loss of revenue
(e) loss of data or software, or damage to internal workings of electronic devices where there is no visible external damage.
9.4 The Company is not responsible for loss of or damage to the following items unless specifically agreed in writing: jewellery, precious metals, money, important documents, collections, antiques, or items of extraordinary value.
9.5 The Client must notify the Company of any apparent loss or damage as soon as reasonably possible and in any event within a reasonable period after completion of the Services. The Client must provide reasonable evidence and cooperate with any investigation.
9.6 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under applicable law.
10. Delays and Access Issues
10.1 The Company will make reasonable efforts to arrive at the agreed time, but timing is not guaranteed. The Company is not liable for delays caused by traffic, weather, road closures, or other circumstances beyond its control.
10.2 If the Client or their representative is not present at the agreed collection or delivery time, or if access is delayed or restricted, waiting time may be charged at the applicable hourly rate.
10.3 If the Company is unable to complete the Services due to access issues, unsafe conditions, or other factors outside its control, the Company may treat the job as cancelled by the Client and apply appropriate charges.
11. Insurance
11.1 The Company maintains insurance appropriate to its operations, subject to the terms, conditions, and exclusions of the policy.
11.2 The Client remains responsible for arranging any additional insurance they require for their Goods in transit or during handling, particularly where items are of high value or special sensitivity.
12. Complaints and Disputes
12.1 If the Client has a complaint about the Services, they should raise it with the Company as soon as possible so that the matter can be addressed promptly.
12.2 The Company will make reasonable efforts to investigate and resolve complaints in a fair and timely manner.
12.3 If a dispute cannot be resolved informally, it may be referred to the appropriate courts in accordance with the governing law set out below.
13. Data Protection and Privacy
13.1 The Company will collect and process personal information about the Client only to the extent necessary to provide the Services, manage bookings, process payments, and comply with legal obligations.
13.2 The Company will take reasonable steps to keep Client information secure and will not sell or share personal data with third parties except where required for the performance of the Contract or where required by law.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any Contract between the Client and the Company are governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 The failure of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.
15.3 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or agreements.
15.4 The Client may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.
15.5 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract unless otherwise agreed in writing.
By proceeding with a booking or allowing the Services to commence, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
